CUSTOMER NOTICE :
Like many businesses, we are encountering occasional shortages of staff. Please note that our grooming times are running a bit longer than normal, and we are currently booked out well over 4 weeks. We are doing our best to accommodate everyone as quickly as we can, while still providing the great service we are known for.
When you book your appointment, it's most likely several weeks in the future. During that time we understand things can change. But it is important that you let us know as soon as possible if you need to make a change or cancel. When you book your appointment with us, that time slot is set aside specifically for your pet /or pets. If you show up late or not at all, that time period goes unused as it was intended for your pet. A phone call (at least 24 hours in advance) to let us know you need to make a change / or cancel, allows us time to re-book your time slot with another customer and make the best use of our groomers time. We do have a Cancellation Policy, which you can learn more about from the link in our home page header.
We utilize an automated text messaging system to confirm appointments with you. When booking an appointment, please make sure we have your correct phone number on file (and that you can receive text messages) so you are able to respond to these texts. Text confirmations are sent out well in advance of your appointment, allowing you time to confirm OR make a change if need be. If we don't receive a confirmation, or aren't able to get a reply, please note we may - at our discretion - cancel your appointment and re-book another customer in your time slot. If you prefer another method to confirm your appointments, please let us know - we are happy to help.
We appreciate your patience and respect to our policies .
Thank you - The Paw Spa